Terms and Conditions

Confirmation

• You will get a confirmation voucher via email within the company timeline. If you do not receive a booking confirmation, please notify us.
• In case we cannot send a confirmation voucher because of some occurrence then our operator will connect you.

Cancellation Policy

• Refunds will be issued for cancellations made as per the activity terms & Conditions
• Changes and cancellations of confirmed bookings may incur fees from Suppliers in addition to our service fees. Suppliers’ fees are outlined in their relevant terms and conditions.
• In the event of a force majeure or unforeseen event, the operator reserves the right to cancel the tour. In this case, you will be given the option to reschedule or request a Refund

Booking Policy

• All bookings must be made through an authorized representative of the Company.
• The Company will provide the service as set out and confirmed in writing.
• Travools does not hold any confirmed reservations of the travel products in such itineraries. The same is subject to availability at the time of booking. Even the tour cost might change based on the actual availability of the travel services included in the tour.
• Itinerary timings in the tour are approximate and may be subject to change.
• The Company reserves the right to notify you of any increase in price before accepting your booking.

Our Liabilities & Limitations

• Your rights with respect to a confirmed booking affected by an event of Force Majeure will be subject to the terms and conditions of the relevant Supplier.
• We shall not be responsible for any delays & alterations in the program or expenses incurred – directly or indirectly – due to natural hazards, flight cancellations, accidents, breakdown of machinery or equipment, breakdown of transport, weather, sickness, landslides, political closures, or any untoward incidents.

Refund Policy

• Your entitlement to a refund for canceled bookings is subject to the relevant Supplier’s terms and conditions.
• We will be entitled to deduct our service fee from any refund we receive on your behalf before remitting the balance to you.
• If we are managing or arranging a refund for a canceled booking on your behalf it will not be paid to you until the Supplier provides the refund to us, and we will not be liable for any delay on the part of the Supplier.