Cancelation policy

Guidelines:
Please read the terms & conditions section for each activity carefully and make sure you have understood all of them to the fullest.  

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

Balance amount: PAY LATER OPTION
After activity confirmation, if you have any balance amount that needs to be paid, the balance amount shall be paid directly to the operator before the commencement of the activity. in LOCAL CURRENCY  only 

Accuracy of Information:

Travelers must not provide incorrect information to travel needs help and/or our activity operators. Doing so might result in the cancellation of the activity without any refund. 

Circumstances Beyond Operator's Control: 
Activity operators hold the right to withhold/deny any compensation, reimburse expenses or cover losses for circumstances beyond their control, which means any event that they could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather.

Your Responsibility:
We want all our travelers to have an enjoyable, carefree holiday. But you must remember that you are responsible for your actions and the effect they may have on others. Ithaka will have no liability to you for any injury, loss or damage you suffer during the activities.

If your actions upset, annoy or disturb other travelers or operator's staff, or put them in any risk or danger, or damage property or if you are delaying the departure, or you are unfit to travel, the operator has the right to end your tour and terminate your contract. You and your traveling party will not be liable for any refund, compensation or any other costs you have paid. 

Cancellation By You:
Travelers have to give us the notice to cancel their tour in an e-mail within 24hr from the travel dates as per the tour's terms and conditions and we shall refund the activity cost within 7-8 working days via online on same gateway only

If You Have a Complaint:
We aim to provide the best experience possible. However, if you are not satisfied please complain as soon as possible to the relevant person (for example, the activity manager). If they cannot help, you must contact us on info@travools.com

Trademarks:

The names, logos, images, and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the activity owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

NOTE: TRAVOOLS.COM legal name is Travools Services India Private Limited

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

Jurisdiction:

Travools services India private limited hereby expressly disclaims any implied warranties imputed by the laws of any jurisdiction or country other than those where it is operating its offices. travools.com considers itself and intends to be subject to the jurisdiction only of the courts of Gwalior, India.